Walt Disney World passholders sue the park, saying it favors single-day guests


A pair of annual pass holders at Walt Disney World are suing the resort, saying the park’s continued use of the current reservation system is a breach of contract with their annual pass holders, and that it unfairly favors one-time guests. day.

Anonymous pass holders are objecting to a system that Disney started after it reopened the parks following the start of the pandemic. Visitors must make a reservation to visit one of their four parks in Florida and when those reservations are filled, no new visitors are allowed in.

Pass holders claim it violates Disney’s promise that premium annual pass holders have unlimited access to the parks.

“It appears that Disney is limiting the number of reservations available to Platinum Pass and Platinum Plus Pass holders on any given day in order to maximize the number of single day passes and other passes that Disney can sell.” the lawsuit alleges.

Disney has been pulling “Platinum” and “Platinum Plus” passholder tiers for months. Last fall, the company tweaked its pass program and increased the number of reservations pass holders can make. The company said to orlando sentinel The lawsuit “mischaracterizes the show and its history, and we will respond further in court.”

A like demand in California it is moving forward, following a judge’s ruling in May.

Despite some user complaints that the company is cutting them back and widespread discontent at having to pay for features that used to be free (like fast track access to games), park attendance at Walt Disney World Orlando and Disneyland in California has been strong. . The company recently increased admission prices and the cost of its Genie+ program.

Meanwhile, Walt Disney World has largely halted the sale of annual passes for most of last year, except for a select group of Floridians.

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