When Zenless Zone Zero was released on July 4, 2024, players were surely expecting some issues. New games always have some unfortunate glitches and bugs, and crashes are always one of them. If you are experiencing crashes when playing Zenless Zone Zero, this guide is for you.
Solutions for Zenless Zone Zero crashes and crashes on PC
PC Solution Number One: Turn it off and on again
The first thing any PC gamer should do when experiencing crashes or freezes while playing Zenless Zone Zero is to shut everything down. Force stop the game via Task Manager if it won’t let you close it normally, close and exit all startup programs from your tray, and restart your PC or laptop.
Once your machine has rebooted, reopen Zenless Zone Zero and see if a simple solution of turning it off and on again has worked.
If not, it’s time to dig deeper into this topic.
PC Solution Number Two: Change the Mode in which the Game is Launched
Navigate to Game Settings from the HoYoPlay launcher (bottom right, three lines) and open Game Directory.
Scroll down and you will find the game program in your files – right click and open Properties.
Highlight the text that shows where the game’s location is and copy it.
Go to your Desktop, right-click on an empty space, go to New and Create a shortcut.
Paste the copied location line and add “\zenless-zone-zero.exe” at the end.
If you’re using Windows 11, you’ll need to add “\zenless-zone-zero.exe -force-d3d12” to the end of the Location line.
Click Next, name the shortcut “Zenless Zone Zero”, and open your PC’s Graphics Settings.
Click Browse and find ZenlessZoneZero.exe (the same file you used before). Click Add.
Now, you will need to click on Options and select your PC’s graphics card under “High Performance”.
Click Save and that’s it! That’s solution number one.
PC Solution 3: Run as Administrator
The second solution is to try running the game as an administrator on your PC.
If you are playing using HoYoPlay, open the launcher, click on the menu in the bottom right corner, select Game Settings and open the directory.
If you’re using the Epic Games Launcher, open it, go to Library, and click on the three dots under Zenless Zone Zero. Click on Manage and go to the Folder icon (next to the uninstall option).
Right-click ZenlessZoneZero.exe (yes, the same file as before), select Properties, go to the Compatibility tab, and check the box next to “Run this program as an administrator.”
Apply, click OK and launch the game from the installation folder, instead of the launcher you are using.
If this method still causes crashes, you should try checking the “Disable fullscreen optimization” option in the game’s Properties. You can see it in the screenshot above, just below the administrator option.
A third option you can try in this solution is to also check the box under Compatibility Mode and see if running the program for Windows 7 or Windows 8 makes any difference.
PC Solution Number Four: Reduce Game Graphics
It’s time to start playing around with graphics settings. If you have a low-power GPU, lowering the graphics can help the game run better on your rig, which should result in fewer crashes or freezes.
You can do this by loading Zenless Zone Zero, clicking the gear icon on the right (Settings) and lowering the graphics settings you have. Set the image quality to low, reduce the texture quality, turn off anti-aliasing, etc.
Solution number five for PC: Update your graphics card driver
Whether you are running AMD either NVIDIAPlease go to the corresponding linked website, select your graphics card driver and update it from the official sites.
PC Solution Number Six: Check for Updates
If your game is not updated to the latest version, this could be causing the issues you are experiencing.
Open the HoYoPlay launcher, click the menu button and click Check for updates.
If there is no update, a pop-up box will appear indicating this.
Other PC solutions you can try
- Disable any Overlays you have, which you can do by checking your NVIDIA settings from the NVIDIA GeForce Experience app.
- Check that Zen-Free Zone Zero is not activated. blocked by your firewall or antivirus program.
- Check for conflicting software or hardware. Use Task Manager to end any program which does not need to be opened to run ZZZ and disconnect any USB equipment.
- Close your browser.
- Try using the Fix Now option in HoYoPlay settings: it’s under Check for updates.
- Check your ZZZ files If you’re using the Epic Games Launcher, go to Library, click the three dots under Zenless Zone Zero, click Manage, then click Check.
- Find out Windows Updates.
- Uninstall and reinstall ZZZ.
Solutions for Zenless Zone Zero crashes and freezes on PlayStation 5
It’s much less complicated to troubleshoot crashes on a console, and you don’t need to post multiple screenshots while you’re tweaking settings. Below are some solutions for your PlayStation 5:
- Restarting Your console may resolve the issue most of the time, and the same applies to players experiencing crashes in Zenless Zone Zero.
- Attempt Updating the game.
- Check the PS5 system Software updates.
- Clear the cache of your PlayStation 5 games – You can do this by turning off your PS5, unplugging the console, waiting 30 seconds, and plugging the console back in.
- Check your Storage space – Zenless Zone Zero is an oddly large game. MiHoYo recommends that you have 55GB of space available for Zenless Zone Zero.
- Disable sleep mode – Go to Settings > System > Power Saving > Set time until PS5 enters rest mode. Select “Do not put into rest mode” for both available settings.
- Reinstall ZZZ.
- Consider that your PlayStation5 might be overheating – Is it in a well-ventilated area? Is there dust? Try lifting the console off any shelves you have, putting it outside, or even buying an external fan.
Solutions for Zenless Zone Zero crashes and crashes on Android and iOS
The main problem that gamers seem to have when using their mobiles is that their devices have become incompatible with the game. This is not something you can fix. The game requires a lot of storage space and older devices cannot run it.
If you go back to the Google Play Store or Apple Store, you will see whether your device has become incompatible or not.
Below are some other solutions you can try for your mobile device:
- Check that your smartphone complies with the Minimum system requirements for Ground Zero without Zen.
- Attempt Updating your game – You can check it on Google Play Store or Apple Store.
- Close other applications You have it open on your phone.
- Consider purchasing an external smartphone fan if your phone is overheating.
- Reinstall Ground Zero without Zen.
- Find out system updates in its configuration.
Those are all the possible solutions I have for now, but I hope one of them works for you. Just a quick note: if your PC is running IntelThere is a known issue with those graphics cards. People with Intel graphics cards don’t seem to be having any luck with the game, so you’re better off crunching the numbers and reporting this bug to miHoYo, along with any other issues you’re having.
They can’t fix the game without knowing what the problems are.
Want to read more about Zenless Zone Zero on MyFullGames? Try Zenless Zone Zero (ZZZ) Codes (June 2024) or How to Redeem Zenless Zone Zero Pre-Registration Milestone Rewards.